Privacy Policy

SKATECULTURE WEAR LLP Privacy Policy

At SKATECULTURE WEAR LLP (referred to as "we," "our," or "us"), we are committed to protecting the privacy of our customers and users. This Privacy Policy outlines how we collect, use, disclose, and protect personal information obtained through our website, mobile applications, and other related services (collectively, the "Services").

1. Information We Collect

1.1 Personal Information: When you interact with our Services, we may collect personal information that can be used to identify or contact you. This may include your name, email address, phone number, shipping address, billing information, and other relevant details.

1.2 Usage information: We may collect non-personal information about how you use our Services, such as browsing patterns, pages visited, and referring websites. This information helps us improve our Services and enhance your user experience.

2. How We Use Your Information

2.1 Provide and Improve Services: We use the collected information to deliver and fulfill your orders, process payments, communicate with you, and provide customer support. Additionally, we may use your information to customize and personalize our Services, troubleshoot issues, and enhance overall functionality.

2.2 Marketing and Communications: With your consent, we may send you promotional emails, newsletters, and other marketing materials to keep you informed about our products, offers, and company updates. You can opt-out of receiving such communications at any time.

2.3 Legal Obligations: We may need to use and retain certain personal information to comply with legal obligations, resolve disputes, and enforce our agreements.

3. Third-Party Disclosure

3.1 Service Providers: We may share your personal information with third-party service providers who assist us in operating our business, such as payment processors, shipping partners, and marketing agencies. These providers are obligated to protect your information and can only use it to perform specific tasks on our behalf.

3.2 Legal Requirements: We may disclose your personal information to comply with applicable laws, regulations, or legal processes, or to respond to valid requests from public authorities.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity as part of the transaction.

4. Data Security

We take reasonable measures to protect the confidentiality, integrity, and availability of your personal information. However, please note that no security measures are 100% foolproof, and we cannot guarantee the absolute security of your data.

5. Your Rights and Choices

5.1 Access and Update: You have the right to access, correct, or update your personal information by contacting us using the contact details provided below.

5.2 Opt-Out: You may opt-out of receiving marketing communications from us by following the unsubscribe instructions included in each communication or by contacting us directly.

6. Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children without parental consent. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take appropriate steps to remove that information from our records.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the effective date will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

Cancellation Policy

1.1 Order Cancellation: If you wish to cancel an order placed with SKATECULTURE WEAR LLP, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that cancellations may not be possible if the order has already been shipped or is in the process of being prepared for shipment.

1.2 Changes to Customized Orders: For customized orders, any changes or cancellations must be requested within 2 weeks of placing the order. After this period, changes may not be possible as production may have already begun.

Refund Policy

2.1 Eligibility for Refunds: Refunds are provided in certain circumstances, such as:

Defective or damaged products received.

Incorrect items shipped.

Non-delivery of the order within a reasonable timeframe.

2.2 Requesting a Refund: To request a refund, please contact our customer support team and provide the necessary details, including your order number, the reason for the refund request, and any supporting evidence (such as photos of damaged items). We will review your request and, if deemed eligible, initiate the refund process.

2.3 Refund Process: Refunds may be issued in the original form of payment or as store credit, depending on the circumstances and your preference. Please note that refunds may take [specific time period] to process and may be subject to bank processing times.

2.4 Non-Refundable Items: Certain items are non-refundable, including but not limited to:

Customized or personalized products, unless they are defective or damaged.

Digital products or downloadable content.

Gift cards or promotional vouchers.

Items returned in a used or unsellable condition.

If you have any questions, concerns, or requests regarding our Cancellation & Refund Policy, please contact us at:

SKATECULTURE WEAR LLP

31B, Meher Apts Amnesty, Road, Off Altamount Road, Cumballa Hill, Gamdevi Police Station, Mumbai, Mumbai- 400026,

Maharashtra, [email protected]

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms and conditions.